KBLTRAVEL

KBLTRAVEL offers to design a trip around your tastes. To help you choose your destinations, experiences and travel themes and generally inspire you, our website www.kbltravel.com ("the Site") offers to suggest travel experiences to interest you while staying within budget. In order to receive your fully customised travel offer, we invite you to request it (1) either via our website www.kbltravel.com by selecting "contact", (2) or by contacting our specialist advisers based by messaging tool or by telephone. Usually within 48 hours a travel adviser will send you a written travel programme offer stipulating how long the offer is valid and a firm price that includes all fees, taxes and services and that is definitive apart from any minor adjustments to services and prices as set out in Clause 8 – Price, below. If you decide not to take up our offer within the period of validity and/or there are changes in the terms and conditions of your services, KBLTRAVEL may draw up a new travel programme for your trip if certain details, particularly prices, have to be modified. As soon as you are ready to confirm your travel programme within the period of validity, you can do so (1) either via our site by selecting "contact" or (2) by whatsapp, phone call, email on contact@kbltravel.com.

As soon as you confirm your approval of the travel programme, we will go ahead and reserve the services you have chosen with our various partners. Customised trips mean we have to constantly adjust the services we purchase according to our customers' choices. We do not therefore hold an in-house stock of services in order to be able to meet requests from fully customised travellers. As soon as possible after you book, we will notify you of the confirmation status of your services and where appropriate offer alternatives for services that are not available.

We hereby inform you that according to the regulations in force, the services included in your travel programme constitute a package and that as such you enjoy the rights set out in Clause 14 of these Conditions of Sale.

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1 • RESERVATIONS

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1.1 - Booking

By booking you agree to undertake the trip set out in your travel programme and follow the KBLTRAVEL Conditions of Sale and the contractual conditions of any insurance offered that you have agreed to take out.

Registration occurs by accepting in writing and paying KBLTRAVEL the cost of the trip as set out in Clauses 1.2.1 and 1.2.2. below.

1.2 – Conditions of payment - invoices

1.2.1. For any booking completed more than 35 days prior to the departure date, KBLTRAVEL shall proceed to collect payment of a deposit of 30% of the total price of the trip"("the deposit"). For any booking made less than 35 days prior to the departure date, payment in full must be made in a single instalment.
The cost of the insurance premium offered and accepted by the traveller(s) for the trip must be paid on booking with payment of the deposit or any other sum paid for the trip.

1.2.2. You may pay the cost of your trip (deposit followed by the balance for booking more than 35 days before the date of departure or the total price for any booking less than 35 days before the date of departure) by wire transfer on the following account: 

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BENEFICIARY NAME

KBLTRAVEL

Kevin Bruhier Le Tallec

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BENEFICIARY ADDRESS

12 Rue Saint Luc

75018 Paris

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BANK ADDRESS

LCL Paris Champs Élysées

70 rue Pierre Charron

75008 Paris

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IBAN 

FR48 3000 2004 4300 0048 0646 K41

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SWIFT 

CRLYFRPP

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1.2.3. For all payments the value of which is confirmed and cashed by KBLTRAVEL, a receipt will be issued together with an invoice sent to the person who booked the trip in the name of the traveller(s) on the travel programme.
For bookings made more than 35 days before the departure date of the trip the balance of the price of the trip must be paid, without any reminders being sent by KBLTRAVEL at the latest 35 days before the departure date. Any delay in paying the balance will be considered cancellation by you and the cancellation fees set forth in Clause 4 below will be applied. In accordance with Article L 221-28 of the French Consumer Code, you will not be entitled to a cancellation period by virtue of the purchase of travel services. Your booking becomes definitive as soon as you sign your travel programme. Please contact our advisers if you experience any difficulty.

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2 • TRAVEL INFORMATION

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2.1 - Administrative and health formalities

Prior to booking your trip, you must check that each of the travellers, on the basis of his/her personal situation and his/her nationality, is in possession of a valid passport and/or national identity card (NIC), which shall be used to complete the envisaged trip as well as any other document(s), visa/ESTA authorisation (Electronic System for Travel Authorization), family register, authorisation to leave the country, etc.) required and in compliance with all transit and/or requirements for the country of destination.

In order to organise your trip we wish to inform you that some countries and/or service providers (particularly customs authorities, airline companies, etc.) require us to send them some of your personal data so that they can fill in the forms and/or comply with the instructions relative to their reservation and/or control system.

To do this we may have to send the following data to these service providers: your surnames, forename(s), date of birth as shown on the passport or NIC (if the destination allows) that you will be using for your trip to complete the authorisation to transit or enter (visa/ESTA, etc.) stipulating for each traveller (including children and infants) their gender (male (M) or female (F)).

WARNING: you must provide the same information mentioned above (surname, forename(s), date of birth and gender) in an identical fashion in all other forms required to complete your trip, notably with flights on American airlines or for any trip that transits through the USA or that has the USA as its destination. Failure to comply with this procedure could result in you being refused entry to the transit country or your final destination.

KBLTRAVEL provides these pieces of information for all French nationals. For other nationalities we are here to help you complete your formalities. Every traveller should check that his/her documents, particularly government and health documents, required to undertake the trip comply with the information provided by KBLTRAVEL it being stipulated that the person who booked the travel contract should provide the information required for each traveller who has joined the trip. KBLTRAVEL may not under any circumstances be held liable for the consequences of the failure by each traveller to observe police, customs or health regulations, prior to and during the trip. A client who is not able to undertake travel (particularly board a flight) through failing to present the required documents mentioned on the booking form given to him/her, shall not be entitled to claim any refund.

2.2 - Information concerning health and safety risks

For formalities and information about the country or countries you are travelling to, KBLTRAVEL advise you to consult the country sheet/s for your trip (destination and transit countries) available on the website of the Ministère de l’Europe et des affaires étrangères (MEAE - Ministry for Europe and Foreign Affairs): www.diplomatie.gouv.fr, select "Advice to Travellers/Advice by Country"). Alternatively, you can ask your adviser for these sheets. KBLTRAVEL draws your attention to the fact that the information can be subject to changes up until your departure date, it is therefore advisable to consult the information regularly. To comply with our communications obligation, destinations KBLTRAVEL may be required to have you sign the MEAE country sheet of the country or of the countries visited or transited through. This formality does not constitute a discharge of liability.

Health risks : We invite you to regularly consult the information published by the authorities for the country(ies) of your trip and to follow the health recommendations and measures to combat these risks accessible (1) on the www.sante.gouv.fr (Ministère français de la Santé et des Sports - French Ministry for Health and Sports), www.who.int/fr / (World Health Organization) websites, (2) under the "Health Information" section on our website homepage, where you can access information and recommendations regularly posted on line by our medical adviser and (3)to put questions free of charge by e-mail or on request to our advisers.

2.3 - Accessibility

Our fully customised trips make it possible for us to envisage services tailored to your personal situation, particularly if you have limited mobility and/or have problem undertaking all the activities that are part of a pleasure trip (travel, accommodation, excursions, etc.) When you tell us about your travel plans we ask you to notify us of any restrictions and/or special characteristics for each member of your party so that we can offer suitable services that are accessible to those with reduced mobility. We are available to answer your questions on accessibility on our guided tours. If your request includes travel services, particularly flying, it is the traveller's responsibility to make him/herself known so that we can organise the necessary assistance, particularly for flying, both at the airports and in flight.

2.4 - Supply of information

The person making the booking in the name and on behalf of all the participants in the trip undertakes to provide each traveller with the information provided by KBLTRAVEL regarding the trip such that KBLTRAVEL may not be held liable for any error or omission in the supply of such information.

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3 • MODIFICATIONS / INTERRUPTIONS OF SERVICES REQUESTED BY TRAVELLER(S)

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3.1 - Travel services

After the trip has been booked, any modification regarding the travel, particularly the surnames/forenames of the traveller(s) may result in additional costs and/or penalties the cost of which must be paid before departure by the traveller(s) to KBLTRAVEL using the means of payment of their choice. Unless this payment is received, KBLTRAVEL may not be held responsible for making the required modifications.

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3.2 - Other services

After the trip has been booked and before the departure date any request for modifications (additions or deletions (extension of time, delayed return, change of accommodation etc.)) in the travel services may only be made with the prior approval of KBLTRAVEL using any means of payment that allow KBLTRAVEL to receive the funds. Unless this payment is received, KBLTRAVEL may not be held responsible for making the required modifications.

As of the date of departure, no request for a modification and/or request for the non-performance of all or some of the travel services will result in the initial services being refunded. Any new service requested during a trip must be paid in advance to KBLTRAVEL or the designated service providers.

3.3 - Special cases

Any request for a modification concerning the departure and/or return date may result in application of additional costs. The failure by travellers to pay modification fees will be considered to constitute a cancellation/termination for which the conditions set forth in Article 4. will be applied.

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4 • CANCELLATION/TERMINATION FEES AND CONDITIONS

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If travellers who have agreed and validated a trip find themselves obliged to cancel their participation, they should inform their insurers and the person who made the booking. They must also inform KBLTRAVEL in any written form that will produce an acknowledgement of receipt as soon as the operative event at the origin of the cancellation occurs: the date on which the written correspondence is sent shall be considered as the date of cancellation with regard to invoicing the cancellation fee. We would draw your attention to the fact that insurers assess, on the basis of the documents sent to them directly by their insured party the date of the operative event at the origin of the cancellation of the trip in order to cover the cancellation fees. The insurance premium, the booking costs, the visa fees (fee for obtaining and price of the visa) are not refundable by either KBLTRAVEL or the insurers.

Depending on the services planned for your trip and in order to take account of the limitations imposed on us by our service providers, if you cancel before departure we may apply either (1) cancellation fees based on documentary evidence of our real costs on the date you cancel, (2) or the scale of cancellation fees given at 4.1 and 4.2 below.

Unless stated otherwise, the scale of cancellation fees given at 4.1 and 4.2 below will be applied.

4.1 - Fee structure for complete cancellation : 

• Hotels and accommodation : following hotels and accommodations cancellation policies.

• Cancellation handling fees will be added to this scale : €300 for trips lasting up to 8 days, €500 for trips lasting more than 8 days

• Commission : no commission refund in the event the trip has already been validated and booked.

The total value of the cancellation fees shall not exceed the total cost of the trip inclusive of all taxes.

4.2 - Partial cancellation fees

If one or more travellers booked on the same trip cancel their participation in a trip maintained for the other participants:
• For personal (non-shared) services: For personal (unshared) services, the fee structure for cancellation indicated above (4.1) shall be calculated for the travellers who cancel based on the price of the unused services (airline tickets etc.) for the trip as at the cancellation date,

• For shared services: charges of 100%, irrespective of the cancellation date, will be charged to the participant(s) who cancel(s) their share of the shared services for the trip,
•Where several travellers are included on the same booking and only one of them cancels the trip, the cancellation fees shall be deducted from the sums collected by KBLTRAVEL for this trip, irrespective of who has made the payment.

For every cancellation, for any reason whatsoever, external expenses for the trip arranged with KBLTRAVEL and incurred by the traveller(s) such as transport expenses up to the departure point for the trip and the return home, charges for obtaining visas, travel documents, charges for vaccinations may not form the subject of any refund. On the date of your cancellation when your trip includes airline tickets, (1) either you paid the total price of your trip to KBLTRAVEL and the amount of the cancellation fee charged will include the refund of taxes and airline boarding fees, (2) either you only paid a deposit to KBLTRAVEL and the amount of cancellation fees, which will be deducted from the down payment, will not include taxes and airline boarding fees.

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5 • AIR TRANSPORT

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5.1 - Airlines

KBLTRAVEL will notify you in your travel programme which airline company or companies are likely to ensure your flights together with indications of timetables and any stopovers known at that date. In the event of changes subsequent to your booking, KBLTRAVEL undertake to notify you of any change in the choice of airline(s) as soon as we have knowledge thereof prior to your departure. In accordance with our obligations, we hereby inform you that the European list of prohibited airlines may be consulted at https://ec.europa.eu/transport/modes/air/safety/air-ban_fr or requested from your KBLTRAVEL adviser. Boarding fees for unused and fully paid tickets are refunded upon request (Article L 224-66 of the French Consumer Code).

We would point out that:

• Stopover times are established by the airlines in line with their flight plans, which may be modified without these constituting grounds for a no-charge cancellation.

• In the event of the airline company that should provide your flight not being able to carry you despite its obligation to provide assistance, KBLTRAVEL may use a different airline company to ensure you travel under comparable conditions.

• Remote check-in procedures (before you go to the airport) to obtain a boarding-pass, possibly with a choice of seat, must be completed within the time (number of hours before the scheduled flight time) set by each airline company according to their flights.

5.2 - Terms and conditions of transport

• The terms and conditions of transport, particularly the quantity of baggage and its maximum weight allowed without excess baggage being payable, are available on the site of the airline company. In accordance with the Warsaw Convention, any airline may have to implement changes without notice including: scheduling and/or routing as well as the departure and arrival airports. If in the event of changes by the airline, in particular in the event of technical, climatic or political incidents outside KBLTRAVEL’s control, delays or cancellations or strikes outside KBLTRAVEL’s control, additional stopovers, changes of aircraft, route changes, political or climatic events, the client decides to cancel the trip, he/she will be charged the cancellation fees mentioned in article 4 above. KBLTRAVEL shall not refund costs (taxis, hotels, transport, catering etc.), when the voyageur is under the protection of the airline. In the event of delay in the transport when departing for or returning from the trip and/or damage to or loss of luggage, denial of boarding (in the case of over-booking) and/or cancellation of the flight by the airline, in order for the passenger to be able to assert his/her rights, we recommend that he/she retains all original documents (tickets, boarding cards, luggage tags or other documents) and seeks written supporting documents from the airline in the event of baggage disputes, denial of boarding (over-booking), cancellation of flights (hereinafter, the "Supporting Documents”). Taking account of the tight deadlines imposed, the traveller shall send the claim to the airline as soon as possible together with copies of the Supporting Documents and he/she shall retain the originals. In the event of difficulties, KBLTRAVEL customer service may intervene with the airline to assist the traveller in resolving the claim.

5.3 - Transportation prior to departure and upon returning from the trip

For travellers who organise their own pre- and post-trip services (transport, hotel, etc.) to the starting-point of the trip and back to their home address after the trip, KBLTRAVEL recommends they buy services (travel tickets, etc.) that can be modified at no cost and/or that can be refunded and that they plan reasonable time-lapses to transfer between airports/stations. KBLTRAVEL will not refund services that are reserved but not used. Moreover, KBLTRAVEL may not be compelled to refund costs resulting from the occurrence of unforeseeable or unavoidable events due to actions by third parties or due to actions by travellers who change the services of trips booked with KBLTRAVEL and/or involve changes to travel services taken out with KBLTRAVEL and/or involve modifying services reserved by the traveller to ensure pre- and post-trip transportation.

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6 • INSURANCE POLICIES

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A full booklet of the General and Special Conditions of these insurance policies and the matching Insurance Product Information Document can be consulted on our website or on request from our advisers. These contracts contain limitations of guarantees, exclusions, excesses and obligations in the event of a claim. We suggest that you read them carefully. It is the responsibility of each traveller before or during the trip to contact the insurers personally in order to apply insurance cover. In the packages offered there is a stipulation that in the event of cancellation the insurance premium, booking fees and visa fees will not be refunded either by KBLTRAVEL or the insurers.

This policy tops up the limits and/or cover provided by your bank card. The cover provided by this policy only applies if the total price of the trip is paid by multiservice bank card issued by a French, Swiss or Belgian bank: Mastercard Gold, Visa Premier, Platinium, Infinite, American Express.

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6.1- Claims procedure and processing of requests

• Requests for medical assistance: You should contact Mutuaide (the Allianz assistance centre) for any request for medical assistance 24/7. Tel. from France 01.45.16.43.21 – tel. from abroad +33. (0)1.45.16.43.21. By e-mail medical@mutuaide.fr.
• Other requests: In the event of cancellation of your trip or any other incident covered by the insurance policy you have taken out (flight delays, loss of luggage, etc.). Please submit your claim online at the following address: contact@kbltravel.com.

6.2 - Withdrawal period

If you are already insured for the same cover by an insurance policy you took out previously, you are entitled to a withdrawal period of 14 days under the insurance taken out provided this has not been called upon.

7 • MINORS

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Booking requests for minors must be signed by the father, mother or legal guardian and marked "consent of the father, mother or guardian".
Minors who are not travelling with their parents or guardians must be in possession of the identity documents required for the trip and, depending on the destination, a valid authorisation to leave mainland France. In addition, the documents supplied by KBLTRAVEL will include a telephone number and an address enabling the minor or responsible adult to get in direct contact.

For minors travelling with a parent, guardian or other adult, you should ensure that you are in possession of the documents required for the minor you are accompanying (ID card or passport and any exit permit) to enable the minor to leave the country and/or establish, particularly if the minor does not have the same surname as the accompanying adult, proof of parental authority (family register, court ruling, etc.).

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8 • PRICE

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The invoice price is firm, definitive and in euros. However, by law up to 20 days before the date of departure we may be obliged to make adjustments upwards or downwards provided they are not significant without the possibility of cancelling/terminating without cost to you to take account of any of the following variations:
• the price of the carriage of passengers resulting from the cost of fuel or other power sources,

• the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports.
If one or more travellers booked on the same booking cancel(s), the trip may go ahead provided that prior to the departure the participants have paid any surcharge for services which have had to be changed on account of the cancellation of the traveller(s). Any refusal on the part of the traveller(s) remaining booked to pay this adjustment shall be regarded as cancellation on the part of the travellers in question and the fee structure in article 4 shall apply. Costs, fees or other additional costs (tourist tax, resort fees, parking fees, entrance to national parks, etc.) may be payable by the travellers during the trip. These fees, which are not included in the cost of your trip, will be stated where appropriate in your travel programme. We advise you to make sure you have appropriate means of payment during your trip.

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9 • UNUSED GROUND SERVICES / CHANGES

Services not used during your trip (transfers, excursions, accommodation, vehicle hire, flights, etc.) through choice of the traveller(s) will not result in any refund. As stated in Article 3, services deliberately changed at the venue on request from the traveller(s) are subject to the local service providers' and suppliers' terms and conditions and any additional cost must be paid directly to the local service providers without KBLTRAVEL being liable. Services not used at the venue (transfers, excursions, accommodation, etc.) through choice of the traveller will not result in any refund.

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10 • TRANSFER OF THE CONTRACT

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In accordance with Article R.211-7 of the French Tourism Code, you are entitled to transfer your contract to a transferee who meets the same conditions as you for undertaking the trip on condition that the package had not been used. You must inform KBLTRAVEL of your decision at the latest seven days before the start date of your trip by any means that will produce an acknowledgement of receipt.

If the contract is transferred, the transferor and/or the transferee must first pay the costs resulting from the transfer. Your adviser will inform you of these costs.

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11 • LIABILITY

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KBLTRAVEL may not be held liable for the consequences of the following events:

• Loss or theft of travellers' airline tickets.

• Failure to present the authorities and/or carriers (airline companies, etc.) with the administrative and/or health documents required to undertake the journey and/or enter the country/countries included in the trip and/or cross the borders in accordance with the information provided by KBLTRAVEL.

• Arrival after the scheduled time for check-in and/or boarding for any journey, particularly by air. KBLTRAVEL shall not be liable to refund any travel ticket under these circumstances.
• Unforeseeable or unavoidable events caused by third parties such as: wars, political disturbances, strikes external to KBLTRAVEL, riots external to KBLTRAVEL, technical or administrative incidents external to KBLTRAVEL, airspace congestion, bad weather, delays (including in mail shipping services, etc.), breakdowns, loss or theft of baggage or travellers' other personal effects.
• Cancellation imposed by exceptional, unavoidable circumstances and/or for reasons related to maintaining traveller safety, and/or injunction by an administrative authority: under these circumstances, KBLTRAVEL reserves the right, without consulting the travellers, to change the planned dates, times or itineraries if it considers this essential for passenger safety.

In the event of KBLTRAVEL being held liable by virtue of actions performed by service providers, the compensation limits provided for by the international conventions in accordance with Article L 211-17-IV of the Tourism Code will apply. Except in the event of bodily injury, the maximum financial liability of KBLTRAVEL will be limited to three times the total cost of the journey.

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12 • COMPLAINTS

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12.1 - During your journey

We would ask you to contact KBLTRAVEL if you observe a non-conformity in the performance of the services included in your journey. You should do this by telephoning the emergency number that appears on the documents provided by KBLTRAVEL. In the event of a complaint, any failure by you to notify us of any non- conformity in the performance of the services included in your journey which could have financial consequences will be taken into consideration.

12.2 - After your journey

Any traveller may send a complaint about the conditions under which the services included in a journey were provided. Complaints must be in writing accompanied by documentary evidence and sent to KBLTRAVEL - Service Relations Clients - 12, rue Saint Luc 75018 Paris  as soon as possible after the return date of the trip. If, after referring the matter to our Customer Service department, you have not received a satisfactory response within a maximum 60 days, you may contact the Travel and Tourism Mediation Service, whose contact details are shown below: MTV Médiation Tourisme Voyage – BP 80 303 – 75 823 Paris CEDEX 17. Details of how to refer a case can also be found on their website: www.mtv.travel.

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13 • PERSONAL INFORMATION

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The information you give us is recorded in a computer file by KBLTRAVEL, company listed on the Paris Companies Register as number 829 921 162 with headquarters at 12 Rue Saint-Luc, 75018, Paris in its capacity as controller. Certain information must be given to KBLTRAVEL when you make your booking and/or your request for a travel plan; this information is shown by an asterisk. Unless it is given, your requests cannot be processed. The other information requested is optional. We need to process your personal data in order to draw up your contract and provide you with travel services. The personal information collected is used to enable you to access all the information about your trip(s) or trip request(s), the implementation of your requests (planned trip, provision of travel services), to offer you similar services or trips that may be of interest to you, compile statistics, sign you up for the newsletters you request and, with your permission, send you information about KBLTRAVEL and their partners (new features, products and services, commercial canvassing and customised offers). We make a point of informing you that in order for us to fulfil your order for travel services your data will be sent to the subsidiaries and partners of KBLTRAVEL, suppliers of reserved services (hoteliers, carriers, etc.) or technical service providers such as IT, accommodation, distribution of e-mail, on-line payment providers, etc. who may be located outside the European Union. Our subsidiaries and partners undertake only to use your personal data to perform certain tasks that are vital to your trip in the strictest respect of your rights in the field of the protection of personal data and in compliance with the legislation in force. KBLTRAVEL undertake not to divulge or sell personal data about you to third parties who are not our partners.

Your data will be retained for duration of our contractual relationship and for the time necessary to meet legal or regulatory obligations.
In accordance with the modified French Data Protection Act No. 78-17 dated 6 January 1978, you have the right to access, refuse (particularly the sending of marketing mail-shots), correct, limit and delete as well as rights over the portability of your personal data. You also have a right to define the directives regarding what happens to your personal data after your death. You may exercise these rights by writing to the following address: Service Relations Clients, 12, rue Saint-Luc, 75018 Paris..

In accordance with Article L 223-2 of the French Consumer Code you can be included on a list opposing telephone canvassing.

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14 • TRAVELLERS' RIGHTS

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The combination of travel services you are offered is a package as defined by EU directive 2015/2302 and Article L.211-2 II of the Tourism Code.

You therefore enjoy all the rights granted by the European Union applicable to packages as transposed into the French Tourism Code. KBLTRAVEL is fully responsible for the overall provision of the package.
In addition, as required by law, KBLTRAVEL holds insurance cover to refund your payments and, if carriage is included in the package, to repatriate you in the event of KBLTRAVEL being declared insolvent.

Key rights under Directive (EU) 2015/2302

• Travellers will receive all essential information about the package before concluding the package travel contract.

• There is always at least one trader who is liable for the proper performance of all the travel services included in
  the contract.

• Travellers are given an emergency telephone number or details of a contact point where they can get in touch
  with the organiser or the travel agent.

• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional
  costs.

• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly
  provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

• Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

• The organiser has to provide assistance if the traveller is in difficulty.

• If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the
  organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. KBLTRAVEL has taken out insolvency protection with APST, 15 Av. Carnot, 75017 Paris

• Travellers may contact this entity (www.apst.fr) or, where applicable, the competent authority if services are denied because of KBLTRAVEL's insolvency.
  Website where Directive (EU) 2015/2302 as transposed into national law can be found :
  www.legifrance.gouv.fr section « Les codes en vigueur » / « Code du Tourisme » Conditions of Sale updated on December 1st 2022

KBLTRAVEL

12 Rue Saint-Luc 75018 Paris

Tel.: (+33) 6.86.37.90.53
Fax: (+33) 1 42 86 17 88
Listed on the Paris Companies Register as No. 829 921 162

Atout France registration No.IM075230007

APST member, 15 Av. Carnot, 75017 Paris